Resources for Patients

What Patients Should Do

After ordering a PCR diagnostic test for your patient, please print and hand out the Home Isolation and Quarantine Guidelines​ for your patient. 

(PDF): | English​ | Chinese |  Spanish | Vietnamese | Tagalog​ |

Testing

COVID-19 Testing Program

The County of Santa Clara Public Health Department continues to expand strategies to effectively prevent and control COVID-19 in our communities. Expansion of testing is essential, as it helps us identify individuals who are infected, protect vulnerable populations, and better understand the spread of disease in our communities. Additional resources on who should get tested, where to get tested, and types of tests can be found on www.sccgov.org/cv19testing.

Fact Sheets on PCR Testing for COVID-19

The County of Santa Clara Public Health Laboratory is able to offer PCR-based testing for the virus that causes COVID-19 when approved by the Public Health Department. See below for further information about the test and its characteristics.

Isolation and Quarantine Support Referrals for Housed Patients

If a patient is unable to self-isolate or quarantine (e.g., they share a room where they cannot adequately physically distance, or a bathroom or kitchen facility that they cannot adequately disinfect), call 408-808-7770 to obtain assistance with at-home isolation/quarantine or to determine placement eligibility at motels/hotels/inns. Staff are available to conduct screening of the referral 7 days a week from 8:00 a.m. to 5:00 p.m. If no staff member is available to take your call, please leave a message and it will be returned promptly. We are prioritizing housing accommodations for high risk and vulnerable individuals.

How can I reduce the risk of spreading COVID-19 during sex?

To learn how to reduce the risk to yourself, your partners, and our community, please review the handout Safer Sex and COVID-19.

(PDF): | English​ | Chinese | Spanish | Vietnamese | Tagalog |

Homeless Referrals Including Support for Isolation and Quarantine

 Mondays – Fridays (except holidays)

Please call 408-278-6420 for all your referrals. Staff are available to conduct screening of the referral from 9:00 a.m. to 6:00 p.m. to determine placement eligibility at one of the shelters or motels/hotels/inns. If you are unable to reach us, please leave a detailed voicemail, including your name and phone number, and your call will be returned.

Saturdays – Sundays (including holidays)

Please call 408-808-7770 for confirmed COVID patient referrals. Staff are available to conduct screening of the referral from 8:00 a.m. to 5:00 p.m. to determine placement eligibility at motels/hotels/inns. For any other referrals, please call 408-278-6420 and leave a detailed voicemail with your name and phone number for your call to be returned on the next business day. 

If you have any questions about this process, please email [email protected] or call 408-808-7770.​


Food Assistance

If your patient is experiencing food insecurity, have them call 1-800-984-3663 to be screened and confirm the need for food delivery. After the need for food delivery has been determined, a one-week supply of groceries will be delivered at the front door of the patient’s address.

 

Mental Health Resources Available for Patients Experiencing Distress

If your patient is experiencing distress or anxiety, the following resources are available to help:

  • 24/7 Behavioral Health Services Department (BHSD) Call Center: 1 (800) 704-0900 *All languages are available
  • Crisis Text Line: Text RENEW to 741741
  • Suicide and Crisis Hotline 24/7: (855) 278-4204
  • Mobile Crisis Response Teams (MCRT)
    • Adults-BHSD MCRT:  800-704-0900
    • Children and Youth-Uplift Family Services Mobile Crisis Response:  408-379-9085

The Behavioral Health Services Department (BHSD) is also collaborating with Bill Wilson Center's (BWC) – Center for Living with Dying to form a Grief Response Team.  This team will respond to those families and individuals who have lost a loved one to COVID-19. Licensed clinical volunteers and supervised interns from Center for Living with Dying and from BHSD are available to provide grief counseling to any community member within Santa Clara County. 

The primary service provider for grief counseling will be the Center for Living with Dying:  408-243-0222. Grief counseling is available in all languages during regular business hours, Monday - Friday, 8:00 a.m. to 5:00 p.m.  After business hours and weekend grief counseling is provided as needed and requested.  

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